This privacy policy explains what Personally Identifiable Information (“PII”) we collect when you use this organization’s website(s), services, mobile applications, products, and content (“Services”). PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your PII.
What personal information do we collect from the people that visit our website?
When visiting or interacting with our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or other details to help you with your experience.
When do we collect information?
We collect information from you when you fill out a form, schedule an appointment, chat with us, subscribe to a newsletter, make a donation, register for an event, or enter information on our site.
How do we use your information?
We may use the information we collect from you when you submit a form request, chat with our team, register for an event, schedule an appointment, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and resources most applicable to you.
- To improve our website in order to better serve you.
- To allow us to better serve you in responding to your service requests.
- To quickly process your donations.
- To send periodic emails regarding your requested information, appointment, or donation.
- To send text messages for follow-up communications, appointment reminders, and other service-related purposes.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Our server utilizes regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
To maintain the safety of personal information, we implement a variety of security measures when a user submits a form, schedules an appointment, chats with us, or makes a donation.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Understand and save user’s preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser: If you turn cookies off, it may affect some of the features of the site.
Third-party disclosure: We do not sell your Personally Identifiable Information. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our ministry, or serving you, so long as those parties are bound by agreements to keep this information confidential and use it only for the purposes for which we disclose it to them.
Third-party links: Occasionally, at our discretion, we may include or offer third-party products, services, or links on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act: CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting PII from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. In accordance with CalOPPA, we agree that users can visit our site anonymously. This privacy policy will be linked on our home page or at a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word “Privacy” and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes on our Privacy Policy Page.
You can change your personal information by emailing or calling us.
How does our site handle Do Not Track signals?
We are aware of Do Not Track (DNT) signals. Some features of our website or third-party services we use may not respond to DNT signals. We encourage you to review the privacy policies of any third-party services that may be accessible through our site.
Does our site allow third-party behavioral tracking?
We may permit limited third-party analytics tracking to improve our services. Any such third-party providers are bound by their own privacy policies and applicable law.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles (“FIPP”) form the backbone of privacy law in the United States, and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding FIPP and how they should be implemented is critical for complying with the various privacy laws that protect personal information.
In order to adhere to FIPP
we will notify affected individuals without unreasonable delay, consistent with applicable law, if a data breach should occur. We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information and respond to inquiries and/or other requests or questions.
- Send you additional information relevant to your needs.
- Process donations and send information and updates related to your gift.
To comply with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
SMS/Text Messaging
We may send text messages for appointment reminders, follow-up communications, and other service-related purposes. By providing your phone number and consenting through our scheduling system or intake process, you agree to receive these messages. Message frequency varies based on appointment scheduling and your service needs. Standard message and data rates may apply.
Text messages are sent using unencrypted technology, so there is some risk that they may be intercepted or read by third parties. You may opt out at any time by replying STOP or by contacting us using the information below. Opting out of text messages will not affect your ability to receive services. We do not use phone numbers collected for texting purposes for marketing unless you separately consent to receive marketing messages. Consent to receive text messages is not a condition of receiving services.
Contact Us
Cove Care Services | 360 Lanier Avenue East | Fayetteville, GA 30214 | info@covecarega.com | 770-719-2288
Questions or Concerns
If you have any questions concerning any aspect of this privacy policy, please contact us using the information above. Thank you.